FAQ
🕒 How long does shipping take?
Our average delivery time is around 2 weeks, depending on your location.
You’ll receive a shipping confirmation with tracking details as soon as your order is dispatched.
🚚 Can I track my order?
Absolutely! Once your order has shipped, you can log into your account and check the “My Orders” section to view your tracking number and shipping status.
🌍 Do you ship internationally?
Yes – we ship worldwide!
Shipping times may vary depending on your destination, but we always do our best to get your order to you quickly and safely.
🔄 What’s your return policy?
You may request a return within 14 days of receiving your order.
To be eligible:
unused, in their original condition, and in the original packaging.
To start a return, please email us at info@thepawjoy.com with your order number and the reason for the return.
Please don’t send anything back without contacting us first.
📦 Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).
💳 What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure international payment methods.